• A hydrobath fee of $20 will be charged if your dog is not clean or has fleas on arrival.
• A complimentary hydrobath is given upon departure.
• All dogs must be desexed & vaccinated against Distemper, Hepatitis, Parvovirus, Parainfluenza and Bordetella (C5 or 5-in-1). You must show a copy of the vaccination certificate on entry.
• All cats must be desexed and vaccinated against Feline Enteritis and Cat Flu (F3 or F4). You must show a copy of the vaccination certificate on entry.
• Tick prevention is recommended for all pets.
• Boarding fees are calculated on a "calendar day" basis, irrespective of the time of arrival or departure, and do not include optional extras.
• Discounts for long stays may apply.
• Pets booked into the Luxury Suites must meet the Luxury Suites boarding conditions.
• A minimum ten-day charge applies to all bookings which include Christmas Day, Boxing Day or New Years Day.
• A minimum six-day charge applies for the Easter Period.
• All out-of-hours services attract a surcharge.
• All rates for standard dog kennels are based on shared accommodation.
• A booking fee is required for each pet booked. This is not refundable on cancellation or transferable but is deducted at the time of account settlement.
• Cancellation Policy - Click here.
• Please Note: There are NO REFUNDS OR CREDITS for early holiday returns.
•  We reserve the right to refuse entry to undesexed pets. For more information please call the office.

Should you pet need vet treatment while staying at NPR

Should your pet need vet treatment during your pets stay at our resort we will.

• Try to contact you on the contact numbers that you have left( it is your responsibility to leave us contacts numbers)
• Should we be unable to contact you we will make the decision in the best interest for the pet acting with in the terms of the boarding contract.
• The pet will be taken to the vet of NPR choice unless told and noted by the client on the bottom of the boarding contract to take to a specific vet.
• All vets bills will be required to be paid by the pet’s owner as per the contract of boarding.
• Should your pet be taken to NPR’s choice of vet a fee will be charged for transport and time spent at vet. (Est. from - $40.00 transport, $25.00 labour, $15.00 van sterilisation. After hr or public holidays will incur a sure charge)
• Should you request to have your pet taken to a vet of your choice for treatment Northshore Pet resort will charge a cost for transport starting at (cost depends on vet location and time spent at vet) (Est. from - $40.00 transport, $25.00 labour, $15.00 van sterilisation. After hr or public holidays will incur a sure charge)
• It is at the discretion for NPR to have the vet come to the resort to treat the pet and vet travel is to be paid by Their owner as per boarding contract.